This Policy explains how OutSmart World Pvt Ltd (“OutSmart”, “we”) handles your information when you use our website, programs, coaching, community, events and related services (“Services”). By using the Services, you agree to this Policy. If you don’t agree, please don’t use them. It should be read with our Terms of Service, Refund Policy, Community Guidelines and any program-specific terms.
1. Scope
This Policy applies to everyone who interacts with OutSmart: learners, parents or guardians, coaches, community members, visitors and partners. It doesn’t cover third-party sites or tools, which have their own policies.
2. Who We Are
OutSmart is a coaching-led learning ecosystem for students, young professionals, job seekers, SME owners and emerging leaders. Our offerings include free content, bootcamps, cohorts, 1:1 coaching, community learning, assessments and AI-enabled learning journeys.
3. What We Mean by Personal Information
Personal Information is anything that identifies or can reasonably identify you, including learning goals, coaching needs, career history and assessment responses. Sensitive Personal Information includes passwords, payment details, government IDs, health data, biometrics, precise location and children’s data. Usage Data is anonymised or aggregated data about how the Services are used.
4. Information We Collect
- Identity and contact: name, email, phone, city, country, age range, guardian details where required
- Account and profile: username, login details, photo, preferences
- Learning and coaching: goals, progress, assignments, coach notes, action plans
- Assessments: quiz results, reflections, skill ratings
- Career: education, work history, resume, LinkedIn profile
- Payments: order value, status, invoices, refunds (full card details are handled by payment providers, not stored by us)
- Communications: emails, WhatsApp and chat messages, feedback, webinar registrations
- Community content: posts, comments, testimonials, reviews
- Device and activity: IP address, browser, device, pages visited
- Marketing: subscriptions, preferences, opt-ins and opt-outs
Please don’t share highly sensitive information unless it’s necessary for a coaching or support context.
5. How We Collect It
We collect information you give us directly (forms, bookings, assessments, support), automatically (cookies, analytics), from coaches and program teams (session notes, attendance), from third parties (payment, analytics, login, institutional and referral partners), and from public sources you provide, such as LinkedIn profiles.
6. Legal Basis
We process information based on your consent, contractual necessity, legitimate interests (security, analytics, improvement, responsible marketing), legal obligations, and protection of safety or vital interests. You can withdraw consent at any time, though this may limit some Services and doesn’t affect past lawful processing.
7. How We Use Your Information
We use it to run and improve our Services, manage accounts and bookings, match you with programs and coaches, deliver personalised coaching and recommendations, process payments, communicate with you, analyse engagement, run marketing (subject to your preferences), prevent fraud and misuse, and comply with the law.
8. Coaching, Assessments and Community
- Sessions: Coaches see only what they need to deliver coaching and are bound by confidentiality. We record sessions only with your informed consent.
- Assessments: Share only what you’re comfortable with.
- Communities: Posts may be visible to other members and may be moderated. Don’t share what you don’t want seen.
- Safety: Coaching isn’t a substitute for medical, mental health, legal, financial or emergency support. If we believe there’s a risk of serious harm, abuse or fraud, we may escalate or share information as the law permits.
9. AI-Enabled Personalisation
We use AI tools for recommendations, coach matching, nudges, summaries and action plans. AI outputs aren’t final professional advice, and humans may review them. We don’t make legally or similarly significant decisions based solely on automated processing, and you can request human review. Avoid entering unnecessary sensitive information into AI features. Third-party AI providers may process data as service providers.
10. Cookies, Analytics and Advertising
We use cookies and similar technologies for site function, preferences, analytics and marketing. We use Google Analytics 4 only after you accept analytics in the cookie banner. If you reject it, the script doesn’t load. You can change your choice anytime via Cookie settings or your browser. Disabling cookies may affect some features. We don’t currently use Meta Pixel, LinkedIn Insight Tag or Hotjar.
11. How We Share Information
We don’t sell your Personal Information. We share it only as needed with coaches and facilitators, technology providers, payment processors, institutional or corporate partners, marketing and analytics providers, professional advisers, authorities where legally required, and potential acquirers or investors in a business transaction. Providers must use your data only for authorised purposes and protect it.
12. Payments and Third-Party Services
We don’t currently process payments directly on this website. If a payment processor is introduced, we’ll name it here. We don’t intentionally store full card numbers, CVVs or payment authentication details. Third-party tools we use have their own terms and policies.
13. Hosting and International Transfers
Your information may be stored and processed in India and other countries where our providers operate. Where required, we use safeguards such as contracts, data processing agreements and standard contractual clauses.
14. Storage, Retention and Security
We keep information only as long as needed for our Services, legal obligations, disputes and legitimate business purposes. Account data is kept while your account is active, transaction records for tax and accounting, and marketing data until you unsubscribe or request deletion. We use reasonable technical and organisational safeguards, but no system is completely secure. Please keep your credentials confidential.
15. Your Rights and Choices
Depending on your location, you may have the right to access, correct, delete, restrict or object to processing, withdraw consent, receive a copy of your data, and raise grievances.
- India: access to a summary of your data, correction, deletion, consent withdrawal, grievance redressal and nominating someone to act on your behalf.
- EU/EEA/UK: the GDPR rights, including portability and protection from solely automated decisions.
- California: rights to know, delete, correct, opt out of sale or sharing, limit use of sensitive data, and non-discrimination.
To exercise your rights, contact us (see Section 19). We may verify your identity first, and some requests may be limited by legal or security needs. You can unsubscribe from marketing anytime, but we may still send service, legal or security messages.
16. Children and Young Learners
We don’t knowingly collect data from children under 18 without parent or guardian involvement where required by law. For programs aimed at minors, we may require guardian consent and contact details. Guardians can contact us to request review or deletion.
17. Third-Party Links and Public Spaces
We aren’t responsible for third-party sites or tools. Content you post publicly or in communities may be seen by others. We’ll take reasonable steps to remove it on request, but copies may remain in screenshots, caches, backups or other platforms.
18. Policy Updates
We may update this Policy and will revise the “Last updated” date, notifying you where required. Continued use of the Services means you accept the updated Policy, unless the law requires otherwise.
19. Contact and Grievance Redressal
We aim to respond within the timeline required by law and may ask you to verify your identity. We won’t act on another person’s data unless you’re legally authorised to do so.
20. Business Transfers
If OutSmart is involved in a merger, acquisition, investment, restructuring or asset sale, your information may be transferred with appropriate safeguards. The receiving organisation must handle it consistently with this Policy or as otherwise notified to you.
